FAQ

 

Ordering & Production

How does Everbe create and ship products?

Every item is made to order through our production partner, Tapstitch. Your piece isn’t sitting in a warehouse — it’s created specifically for you, ensuring quality, care, and no waste.

 

How long does production take?

Production usually takes 3–7 business days, depending on the item.

 

Can I change or cancel my order?

Orders go into production quickly. If you need to adjust or cancel, contact us immediately. Changes may only be possible in the first few hours after purchase.

 

 

Shipping & Delivery

 

How long does shipping take?

Once your item is produced, typical delivery times are:

  • Australia: 5–12 business days

  • New Zealand: 7–15 business days

  • USA / Canada: 5–12 business days

  • UK / Europe: 7–15 business days

  • Rest of world: 10–20 business days

These are estimates and may vary due to courier delays, customs, or seasonal demand.

 

Where is my order shipped from?

Tapstitch uses multiple fulfilment centres worldwide. Your order is sent from the nearest available location to reduce delivery time.

 

Will I receive tracking?

Yes. A tracking link will be emailed once your order ships.

 

Why did my order arrive in separate packages?

Some items may ship separately depending on which Tapstitch facility has the product available.

 

 

Products & Sizing

 

Are your size guides accurate?

Yes — each product includes a detailed size chart directly from Tapstitch.

We strongly recommend checking measurements before ordering.

 

What if my item doesn’t fit?

Because each item is printed on demand, we cannot accept returns for incorrect sizing.

If your item arrives damaged or incorrect, we’ll replace it.


 

What materials do you use?

Fabric details and product specifications are listed on each item page. Tapstitch uses high-quality materials, premium prints, and durable construction.

 

 

Returns & Refunds


Do you accept returns?

We accept returns for:

  • Damaged items

  • Defective items

  • Incorrect items sent


We do not accept returns for:

  • Change of mind

  • Wrong sizes ordered

  • Colour differences due to screens

 

My item arrived damaged — what do I do?

Please contact us within 7 days of delivery and include:

  • Your order number

  • Photos of the issue

  • A short explanation

We’ll arrange a replacement.

 

Can I exchange for another size?

Because each product is made to order, exchanges are not available.
Please check the size guide before purchasing.

 

 

Payments & Security

What payment methods do you accept?

We accept major credit/debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay (availability depends on your region).

Is my payment safe?

Yes. Everbe uses Shopify’s secure checkout, which includes industry-leading encryption and fraud protection.

 

 

 

General Questions

Do you ship worldwide?

Absolutely — Everbe ships globally through Tapstitch.

How do I contact you?

You can reach us anytime via our Contact Us page or directly via email. We’re here to help.